The Customer is Always Heard

In the light of United Airlines public relations nightmare, we wanted to share with you our perspective on how to handle difficult situations with customers. Many people, especially customers, remember the old adage: The customer is always right. The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the…

Essentials for Website Design

Consumers are always looking for something. These days they’re likely to go online before anything else. But if they come to your website, will it provide them with the information they’re looking for to make a decision? Through our work, we’ve discovered some “must do’s” and best practices that help build the best website possible. Having a…

Blog

What’s on our minds. While we admittingly don’t post as often as we should, we here at Interstate PR believe in sharing our knowledge through our blog. Come read about what’s on our mind.

Social Media Training

Since we were founded in 2009, we have stressed that social media is not a fad. In fact, we have always stressed that social media is here and now. We quickly gained clients and got them set up with Facebook, Twitter and yes, even MySpace profiles (although we quickly abandoned MySpace because of its dwindling number). Part of our services was to teach clients to understand and embrace social…